Application Support
Overview
Maintenance and enhancement of advanced applications for oil and gas companies consume a major portion of the total life-cycle cost of any IT system. Oil and gas industry features applications across all functional departments that inherently focus on features and functionalities. However, the digital transformation has forced organizations to change and adapt quickly, and legacy application management must change accordingly. The need of the hour is to design applications that are agile enough so that they can keep up the pace with digital transformation across the oil and gas industry. iOG Solutions has strong capabilities in providing consulting, implementation and support services for almost entire application landscape of a typical modern refinery and petrochemical complex.
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Our Application Development Services
Support for Software Version Upgrades

Support for Software Version Upgrades

Using custom scripts and automated procedures available from the Product vendor.

Process Design

Model Configuration

Support for Major Model configuration changes undertaken by Product Vendor.

Version Upgrades

Version Upgrades

Support for Major version upgrades, bug fixes, patches, compatibility issues, etc.

New Developments

New Developments

Support for new developments (e.g. new web services, new functionality development).

Testing New Feature

Testing New Feature

Support for testing the new feature and then deploying in a production environment.

 Analyse Data Availability

Analyse Data Availability

Study & analyze data availability with respect to new integration requirements.

Our Application Management Services
Identify the Root Cause

Identify the Root Cause

Identifying the root cause of the issue/problem faced by users.

Coordinate with Users

Coordinate with Users

Coordinate with users for the replication of problems in a testing environment.

Support Users

Support Users

Support users with application usage issues, application installation, and configuration.

Support Product Vendor

Support Product Vendor

Support Product vendor with replication of problem at their end by providing a "step-wise" procedure for problem replication, sending database/model as needed.

Issue Resolution

Issue Resolution

Facilitate discussion between users and Product vendor for issue resolution.

Monitor Application

Analyse Data Availability

Monitor application DB health and ensure backup.

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